Repair or replace: how Apple decides what to do with your iPhone

In the network appeared the documents that have guided the company Apple, if the issue of the replacement or repair of the smartphone. Documents published on the website Business Insider.


Repair or replace: how Apple decides what to do with your iPhone

22-page guide from 3 March 2017 designed for iPhone 6, 6 Plus, 6S, 6S Plus, 7 and 7 Plus. Under warranty service gets the following: abnormal dirt and debris under the glass, dead pixels, shift front camera, and a crack of glass, if there was no hit. If Apple cannot fix your device, you will get a brand new smartphone.

Repair or replace: how Apple decides what to do with your iPhone


Damage to the connectors, multiple cracked glass, burnup matrices, the problem with the camera due to contact with the laser are not considered covered by warranty, but Apple will make out of warranty repair service.

iPhone will not be repaired if damaged catastrophically, has non-original battery, or other aftermarket parts, as well as the user deliberately intervene in the operation of the device.

The warranty does not cover typical wear and tear of the body — scratches, scuffs, small dents. Several specialists confirmed that for each product there is a similar document.


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