FAS initiated a new case against Apple for alleged monopolization of the market iPhone repair in Russia
The Federal Antimonopoly service (FAS) has initiated a new case against the Russian representative office of Apple “Apple Rus”. The case was opened on suspicion of abuse of a dominant position on the market on the complaint of the iPhone user.
If the breach of legislation is confirmed, the head of the company faces a fine from 15 000 to 20 000 rubles, and the company itself – from 300 000 to 1 million rubles. This is reported by “Vedomosti” with reference to Deputy head of Department for control over social sphere and trade FAS Hope Sharavsky. In most cases, the FAS also instructs to eliminate the violation. How did the abuse, the FAS explained.
Apple is abusing a dominant position on the market iPhone repair, says Dmitry Petrov, filed a complaint with the FAS. In Russia smartphones nobody can fix it without her permission, but Apple does not provide parts for the repair of screens, he says, referring to the materials of the FAS. Accordingly, the FAS may require Apple to remedy the violation to supply parts for iPhone repair in Russia.
According to Petrov, damaging the screen of your iPhone SE memory 64 GB, he appealed to the authorized service center Apple. Instead of repair, he offered to replace the unit entirely, paying 22 200 RUB Apple supplies in Russia, the displays for the iPhone, but according to the law on the protection of the rights of consumers the manufacturer should provide the possibility of use of the product during its service life (not less than 10 years), says Petrov. This, in particular, involves the supply of a service center of spare parts. Instead, Apple actually imposes the purchase of a new unit at a discounted price that exceeds the cost of replacing the iPhone screen. So, in the United States to replace the glass is $129 (or a little more than 8000 RUB).
In Russia, when this phone breaks, it in 90% of cases changed for new ones at authorized service centers, is evident from the letters the company sent to the Basmanny court in connection with a claim Petrova. And in case of breakage of the display – in 100% of cases because the displays in Russia Apple does not deliver. To replace the display requires a complex calibration procedure using the “big and expensive” equipment, which accesses the operating system kernel on iPhone protected Apple, the letter reads. Screens can be replaced or in retail Apple (in Russia not represented) or in a centralized repair center for Apple, which is yet to be established in Russia.
Note that the FAS already is in the Apple case for the coordination of the pricing of the iPhone 6s and 6s Plus, which appeared in Russia in 2015.