“MegaFon” has apologized for the failure of communication and promised to compensate affected subscribers
Operator “MegaFon” in whose network the afternoon of 19 may there was a large-scale failure, promised to compensate customers who have suffered damage in the accident. This was announced by the head of the company Sergey Soldatenkov.
Soldatenkov apologized to the subscribers of “MegaFon”.”Once again sincerely apologize for the inconvenience. We have made necessary conclusions and are already taking additional measures so that this situation does not happen again,” said the CEO.
Currently, the failure is eliminated. “Last night and in the morning we carried out the necessary work to restore full network operation and final liquidation of consequences of software errors. Now the network is stable both in Moscow and in other regions where yesterday there was a problem with voice communication. Subscribers enjoy all the services in normal mode”, — stated in the message.
Soldatenkov also said that it was the first crash of this magnitude in the history of the company. “We have made necessary conclusions and are already taking additional measures so that this situation does not happen again”, — he wrote.
Soldatenkov promised to compensate all affected subscribers. “The details announced at the beginning of the working week”, – he wrote.
The operator Yota, which announced earlier plans to compensate victims of a failure in the network, the subscribers losses, will allocate for these purposes of 20 million roubles.
“As compensation mobile operator Yota will provide users a discount on the next billing period. To obtain customers to contact the support,” – said Yota.
Problems with communication “Megaphone” appeared on may 19. Subscribers complained that the phone appears “no network”, calls and messages do not go, with the mobile Internet is working. According to official data, the accident occurred on one of the items of network equipment in MegaFon.